Cancellation & Returns
How can I return a product?
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Product Condition:
The product must be unused, unwashed, and unworn in its original condition. Returns will only be accepted for products that show no signs of use or damage. If the product has any signs of use, damage, or fragrance, it cannot be returned. Contact customer support for assistance. -
Send the Product via Local Post:
Please return the product via your local postal service and keep the tracking details. Share these details with us at zinisa.com or +91 8422874081. Adjusted Invoice:
Please provide an invoice with a lower value than the original purchase price to help with customs clearance. -
Shipping and Customs Charges:
The customer is responsible for shipping and customs charges associated with the return. These charges are not covered by Zinisa. Refunds will be processed once the product is received and approved by our quality team.
Return Address:
Mirraw Online Services Pvt Ltd.
101 to 110 1st floor, Building No 75, Indian Corporation Complex, Mankoli Naka, Dapode
Bhiwandi, Maharashtra, India - THANE Pincode- 421302
+91 8422874081
Please ensure the package is addressed to the above details for proper delivery.
Important:
- Ship the product back within 7 days to be eligible for a return.
- Once shipped, please update your tracking details in the return panel or email them to hello@zinisa.com.
I want to cancel my order?
If you need to cancel your order, you can do so within 24 hours of placing it.
Once your cancellation request is accepted, we will process your refund within 24 to 48 hours, either to your wallet or the original payment source.
For assistance, you can:
- Email us at hello@zinisa.com
- Call us at : +91 8422874081
Please include your cancellation reason when reaching out.
How much time does Refund take?
All Refunds are processed within 7-8 working days.
Refund is processed once the product is delivered back to the vendor and the customer has shared the details required for the refund.
Below is the details required to process a refund.
International:
Please share the correct tracking details once the product is shipped.
Please note that International Refunds are processed once the product is received by Zinisa.com.
How can I know the status of my refund?
Refund will be initiated after we receive the
item and it passes the quality check.
Refund time depends on the mode of refund.
Wallet refunds are being processed within 24 to
48 hours after the product was received
Online Transactions will be processed within 7 to
9 working days of product received.
What are the modes of refund available after cancellation?
We offer refund methods as per your payment mode.
Can I change my shipping after placing the order?
Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.
Which products are eligible for returns?
- The product is unused, unwashed, and unworn.
- The product is in original condition with all tags intact.
- The product has no signs of use, damage, soiling, or fragrance.
Please note that made-to-order and customized products may not be eligible for returns. Always check the product’s return policy before making a purchase.